GPS location is automatically sent to our 24/7 monitoring center whenever the emergency button is pressed or a fall is detected. This allows our monitoring team to pinpoint the user's locationand dispatch help, even if they are unable to speak.

Two-way voice communication allows the user to speak directly through their device with our 24/7 monitoring center. Our monitoring team can assess the situation and coordinate appropriate assistance including EMS, police, fire services, or contacting family members listed on the user's emergency contact list. 

Fall detection automatically senses a potential hard fall and alerts out 24/7 monitoring center even if the user is unable to press the button. Our monitoring team will attempt to communicate with the user and dispatch help if needed. While fall detection provides an added layer of protection, it may not detect every fall. 

Carehub365 allows users and family members to monitor when the medical alert device is placed on the charger and when it is removed, along with hourly location update. This provides added peace of mind by helping caregivers confirm that the device is being regularly charged and ready for use. 

The pendant battery typically lasts 3-5 days on a full charge. However, we recommend charging the device daily, or at least every other day, to ensure that it stays powered on and ready to provide protection when needed. Charge time typically takes 4 hours to fully charge.

The pendant is water resistant and can safely be worn in the shower allowing users to stay protected during daily activities. However, it should not be fully submerged under water, such as in a bathtub or swimming pool.

The pendant uses 4G LTE connectivity and automatically connects to AT&T or Verizon cellular networks once activated and your subscription is set up. No personal cell phone plan, SIM card, or additional cellular service is required. Your Family First Alert subscription includes everything needed to keep the device connected and ready to use.