An emergency happens
You need help, or a fall may be detected. Your pendant is there as a simple way to begin reaching out.
Family First Alert
How your medical alert pendant works
When help is needed, your pendant offers a simple way to reach a trained response professional. Here is what may happen, from the first alert through coordination of the appropriate help.
An alert is activated
Press the help button to start an alert. If fall detection is included and activated on your device, it may also trigger an alert automatically.
The pendant connects
The device sends the alert using its available cellular connection. Coverage and connection availability can vary by location.
Help options are coordinated
Depending on the situation and your selected monitoring plan, the professional may contact family, a caregiver, emergency services or another designated contact.
Help arrives and the situation is resolved
The goal is to coordinate the appropriate assistance for the circumstances. The response depends on what is needed and your monitoring plan.
Your help options
The response can vary based on what is happening and the monitoring plan you selected. A response professional helps assess the alert and coordinate an appropriate next step; not every alert automatically results in a 911 call.
